Privacy Policy

How we protect and handle your personal information

Introduction

At LEVEL 9 ("Company," "we," "our," or "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy ("Policy") explains how we collect, use, share, and protect your information when you visit our website or use our services.

By accessing or using our Website, you agree to the terms of this Policy. If you do not agree, please discontinue use of the Website.

We may update this Policy from time to time to reflect changes in laws or our business practices. Any updates take effect immediately upon posting, so please review this Policy periodically.

Scope of This Policy

This Policy applies to information we collect through:

  • Our Website, including subdomains and mobile apps
  • Email, text, and other communications between you and LEVEL 9
  • Offline interactions related to our services

This Policy does not cover information collected by third parties, such as websites or applications linked to our Website. We encourage you to review their privacy policies separately.

What Information We Collect

To provide and improve our services, we collect different types of information:

Personal Information

Details that identify you as an individual, such as:

  • Full name, email address, mailing address, and phone number
  • Financial details like bank account or payment information
  • Government-issued identification numbers (e.g., Social Security or Tax ID)
  • Employment and trading-related data

Non-Personal Information

Details that don't directly identify you but may be linked to your identity, such as:

  • Browser type, operating system, and device details
  • IP address, referring URLs, and browsing activity
  • Data from cookies and tracking technologies

Sensitive Personal Information

In some cases, and only when legally required, we may collect sensitive information, such as biometric data or demographic details.

How We Collect Your Information

We collect your information in several ways:

Directly from You:

  • When you fill out forms on our Website
  • When you subscribe to newsletters or request information
  • When you contact customer support

Automatically:

  • Through cookies and tracking tools that gather usage data

From Third Parties:

  • From public records, partners, or affiliates
  • From social media platforms and advertising networks

Legal Basis for Processing Your Data

We process your information based on:

  • Your Consent – When you provide clear permission to use your data
  • Contractual Necessity – When processing is required to fulfill a contract with you
  • Legal Obligations – When we must comply with legal or regulatory requirements
  • Legitimate Interests – When we use your data to improve our services while respecting your rights

How We Use Your Information

We use your data to:

  • Provide the services, products, and information you request
  • Process transactions and offer customer support
  • Comply with legal and regulatory requirements
  • Improve and personalize your experience
  • Protect against fraud, security threats, and unauthorized access
  • Communicate updates, promotions, and marketing messages (with your consent)

Your Rights & Choices

Depending on your location, you may have rights over your personal data, including:

Access

Request a copy of the data we hold about you

Correction

Update inaccurate or incomplete information

Deletion

Request that we delete your data (subject to legal requirements)

Portability

Request to transfer your data to another provider

To exercise these rights, contact us at [email protected]. We may need to verify your identity before processing your request.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Email: [email protected]

Phone: +1 (555) LEVEL-9

Support Hours: 24/7 Elite Support